Sacred Geometrix Shop Policies
30 Day Returns & Exchanges
We have a 30-day policy for returns and exchanges. The 30 day window begins upon the date of package delivery.
To be eligible for a Return or an Exchange:
- Post marked within 30 days since package was originally delivered.
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Garment must be in the same condition that you received it.
Exchanges
30 days to make an exchange free of charge.
If your size or color is different then expected we will email you a printable pre-paid shipping label free of charge for the exchange. (Limit: 1 per order. If your order includes multiple garments being exchanged, please include all exchanges in one package.)
Exchanges can be made through your account page, by email, or by phone. Upon acceptance of your request, you will be sent an email with a printable pre-paid shipping label for your return package.
Once we receive your package, we'll fulfill your requested exchange and ship it back to you. You will receive a shipping and tracking notification via email.
Returns
30 days to return your order for a full refund.
All Returns can be made through your account page, by email, or by phone.
To help you save time and money at the post office, we offer an $8.00 flat rate printable shipping label for your return package. Should you choose this optional service, the amount will be subtracted from the total amount you are to be refunded.
A brief questionnaire will be sent via email for all returns to better help us understand what issues you experienced, and how we can improve our products.
How to Start a Return or Exchange:
Through Your Account Page:
Or begin by logging into your account and requesting a return or exchange.
Via Email or Phone:
Email us at support@sacredgeometrix.com with Return or Exchange in your subject line. Or you can call us at (707) 633-3770 - we are available at 9 - 5 M-F PST.
- The Sacred Geometrix Guarantees -
100% Satisfaction Guarantee:
All purchases made at Sacred Geometrix are backed by our 100% Satisfaction Guarantee. If you are not completely satisfied for any reason within 30 days from when you received your garment, you can return it for a full refund.
Strong Seams Guarantee:
All products bearing the Sacred Geometrix logo are covered under our Strong Seams Lifetime Guarantee.
If you are ever unsatisfied by the quality of our craftsmanship, or the stitches of your garment fail before the fabric wears out, return it to Sacred Geometrix for a repair, replacement or refund.
If you would like your garment to be looked over to be assessed if it is eligible for a guarantee claim, please head over to the Strong Seams Guarantee page. This is a separate process from our Returns and Exchanges.
Repairs at The Reforged Division:
This is a garment refurbishing service we provide for free or at a reasonable cost in order to keep your favorite garments going strong and looking good for as long as possible.
If you are interested in having an item repaired, please head over to The Reforged Division page to initiate the process. This is a separate process from our Returns and Exchanges.
FAQ's:
Can I exchange my item for a different style than I originally purchased?
Yes! If the purchase price is the same or less than the original order: We can credit you back the difference.
If the purchase prices is more than the original order: we will have to set up an additional order to cover the costs. This can be done on the phone or via email.
When will I receive the refund?
As long as your garment is undamaged and fully eligible for the return in the 30 day window, you’ll be automatically refunded to your original payment method.
You will receive a notification via email indicating you have been refunded.
It may take up to 3 - 5 business days for your bank or credit card company to process and post the refund.
My package was damaged / there was a manufacturing defect / I received the wrong item - what do I do?
Please contact us immediately regarding any of these issues, and you will have your item replaced, at no additional cost to you.
We will email you a pre-paid return shipping label in order for you to easily ship back the garment. Upon receiving the package your replacement will be shipped out immediately.
Need Help?
Contact Us:
Phone: Contact Us
Email: support@sacredgeometrix.com
