We have a 30-day return and exchange policy, which means you have up to 30 days upon the date of package delivery to request and post mark your return or exchange.

 

To be eligible for a Return:

• Return must be post marked within 30 days of when package was originally delivered.
• Garment must be in the same condition that you received it: unworn or unused.  (Garments with make up stains, glitter and/or animal hair will not be accepted.)  

 

Our Policies:

Returns

You cover the cost to ship the garment back to us.  We'll refund your purchase, minus our cost of shipping the original package to you.

Exchanges

You cover the cost to ship the garment back to us.  We'll fulfill your new requested garment size and ship it back to you.  You will receive a shipping notification via email or SMS notification.

 

How to start a Return or Exchange:

Click here to start a return 

Or begin by logging into your account and requesting a return or exchange.

Or email us at connect@sacredgeometrix.com with Return or Exchange in your subject line. 

Or call us at (707) 633-3770 - we are available at 9 - 5 M-F PST.

 

Return/Exchange Address:

Sacred Geometrix Attn: (please indicate if it is a Return or Exchange)

905 6th St

Arcata, CA 95521

 

Exceptions / non-returnable items

We do not accept returns on any garment made using the GEO Modulators.  Due to the custom nature of these products, we cannot offer returns as we can not predict the resale-ability of these custom made garments. 

 

FAQ's:

When will I receive the refund?

As long as your garment is undamaged and fully eligible for the return in the 30 day window, you’ll be automatically refunded to your original payment method.

You will receive a notification via email indicating you have been refunded.

It may take up to 3 - 5 business days for your bank or credit card company to process and post the refund.

 

My package was damaged / there was a manufacturing defect / I received the wrong item - what do I do?

Please contact us immediately regarding any of these issues, and we will have your item replaced, at no additional cost to you.

We will send a pre-paid return shipping label to ship back the garment, and upon receiving the defective item your replacement will be shipped out immediately.